App Terms

Who these terms apply to

These App Terms form an agreement between We The Folks sp. z o.o., Poland ("we", "us"), and the organisation or person using Jev for Jira ("you"). If you install, enable or use the app on behalf of an organisation, you must have authority to accept these terms for that organisation. If you do not agree, do not install, enable or use the app.

Jev for Jira is a third-party app for Jira Cloud. Your agreement with Atlassian continues to govern Jira and, where applicable, Marketplace purchases. Atlassian is not a party to these App Terms. A separate agreement signed by us and you takes precedence over these terms where it expressly addresses the same subject.

Atlassian Marketplace Terms of Use

Access and permitted use

While your access is authorised and you comply with these terms, we grant you a limited, non-exclusive right to use the app for your own internal Jira workflows, within the scope of your installation and any applicable order or subscription. This right does not transfer ownership of the app or permit resale or sublicensing.

You are responsible for your Jira subscription, administrator access, user permissions and configuration. You must not use the app unlawfully, violate another person’s rights, bypass permissions or usage controls, interfere with service security, or attempt to extract credentials. Restrictions on copying, modification or reverse engineering apply only to the extent permitted by applicable law.

Your automation rules

Administrators define prompts, Jira variables, possible outcomes and the actions assigned to each outcome. The model selects among those outcomes; the app performs the actions you configured. These may include adding labels, changing titles or descriptions, updating supported custom fields, and moving issues where Jira permits it.

Saving an automation enables it for future matching issue events. Background runs may edit issues without a person approving each run, and app-account edits are attributed to Jev for Jira. You are responsible for the rules you configure, the data and permissions they use, and reviewing their effects.

Use the test function and representative issues before relying on a rule. Tests classify and preview planned actions without editing the issue. Monitor the Activity log, review failures and runs marked Needs review, and disable rules when they are no longer appropriate. Disabling or deleting a rule does not undo earlier Jira edits.

AI classification and external processing

Classification uses TypeSafe’s Jev model through OpenRouter. A site administrator must authorise external processing before model requests are allowed. Prompts, outcome criteria and the Jira values they reference are sent outside Atlassian for classification. Action-only variables are expanded by the app and are not sent merely because they appear in an action.

Model results and probability scores can be incorrect and are not guarantees. You must assess whether classification is suitable for your workflow and provide human review where a mistake could have a significant effect. Do not rely on the app as the sole basis for decisions with legal or similarly significant effects on people.

The app does not enforce provider zero retention, a no-training setting or a fixed external processing region. Input limits, unavailable providers, Jira permissions and invalid action values can prevent a run from completing. Consult the Privacy Policy before enabling processing.

Privacy Policy

Your data and privacy

You retain your rights in your Jira data and rule content. You authorise us and the service providers described in the Privacy Policy to process that content as needed to provide the configured service. This permission does not transfer ownership of your data.

You are responsible for having the rights, notices and lawful basis needed to submit data and configure its processing. Include only data appropriate for the workflow, and do not place passwords, API keys or other secrets in prompts or issue fields used for classification.

The Privacy Policy describes data handling, retention and your controls. These App Terms and the Privacy Policy do not replace a data processing agreement. If your use requires a data processing agreement, contact us to arrange it before processing personal data through the app.

Data processing enquiries: [email protected]

App fees and model costs

We The Folks provides the OpenRouter credential and pays the model provider for Jev usage. You do not need to supply an OpenRouter key. This does not promise a permanently free app subscription or unlimited service capacity.

Any app subscription price, trial duration or contractual usage allowance must be disclosed in the applicable offer or order before you accept it. For purchases through Atlassian Marketplace, billing, renewal, cancellation and refunds follow the applicable order and Marketplace terms. These App Terms do not impose a separate undisclosed usage charge or override mandatory refund rights.

Availability and support

The app depends on Jira, Atlassian Forge, OpenRouter and the model provider. Maintenance, platform changes, rate limits and outages can interrupt or delay processing. Unless separately agreed in writing, we do not commit to an uptime percentage, a support response time or a particular classification accuracy.

Contact [email protected] for app support. Provide the issue key, approximate time and a description of the problem where appropriate, and remove secrets or unnecessary personal data. Support for Jira itself remains with Atlassian or your Jira administrator.

Features identified as previews or private tests may change or be withdrawn. Website demonstrations are illustrative and do not constitute a promise of processing speed, accuracy or Marketplace availability.

App ownership

We and our licensors retain the intellectual property rights in Jev for Jira, its software, branding and documentation. Atlassian, Jira and other third-party names and marks belong to their respective owners. No rights are granted beyond those expressly stated here or required by applicable law.

Suspension and ending use

You may disable automations, revoke the installation’s external-processing authorisation or uninstall the app. Revoking authorisation stops new model requests; it cannot recall data already transmitted or cancel a Jira operation already accepted. Uninstalling does not reverse earlier issue edits. Data retention follows the Privacy Policy and the applicable platform policies.

Uninstalling or disabling the app does not by itself change any payment obligation under a separate order. Use the applicable billing process to cancel a subscription.

We may restrict or suspend access where reasonably necessary to address a security risk, unlawful use, a material breach of these terms or a service-provider restriction. Where practicable, we will explain the reason and allow an opportunity to resolve it. Urgent security or legal circumstances may require immediate action.

Warranties and responsibility

We do not warrant that classification will always be correct, that every configured action will succeed or that the app will operate without interruption. You should maintain appropriate access controls, review procedures and recovery arrangements for automated changes to your Jira data.

Except for commitments expressly made in these terms or a separate written agreement, the app is provided as available, to the extent permitted by law. Each party remains responsible for its obligations under applicable law. Nothing in these terms excludes liability or statutory rights that cannot lawfully be excluded, including liability for intentional wrongdoing.

Changes to these terms

We may update these terms to reflect changes to the app, our service or applicable law. We will publish the revised text with its version and update date. For material changes affecting existing users, we will give reasonable advance notice through an available service or account communication channel and state when the change takes effect, unless an immediate change is required for legal or security reasons.

Changes do not apply retroactively. If you do not agree to an applicable update, stop using the app and follow the cancellation process for any subscription. A change to this page alone does not alter a separately agreed price or remove rights under an existing order.

Governing law and disputes

These terms are governed by Polish law. This choice does not deprive you of protections that apply mandatorily under another jurisdiction’s laws. Disputes may be brought before the courts that have jurisdiction under applicable law; these terms do not restrict mandatory consumer rights or remedies.

Please contact us first so we can try to resolve a concern. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.